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COVID-19: Questions and Answers

Questions and Answers for our Families and Caregivers regarding COVID-19

  1. What do I do if I suspect that my family member has COVID-19?

Check for fever, new cough and difficulty breathing. Call 8-1-1 or your healthcare practitioner’s office for guidance.

  1. If I am concerned about my family or loved one, who do I contact at Communitas?

Please contact the manager of your program or service or your coordinator for direction. They will know how best to help you. If you can not reach this person, please call 604-850-6608.

  1. If I suspect that a loved one has COVID-19, what do I do?

Start by completing the online assessment at then follow the resulting instructions.

Call 8-1-1 for symptom/testing advice and follow the instructions provided by the health authority provider.

Call the medical hotline at 1-888-COVID19 for advice on travel, social distancing, and the support and assistance that is available from the provincial and federal government.

  1. What steps is Communitas taking to protect people?

Our Crisis Command Centre is in place and the team meets on a daily basis. We are providing regular updates to our staff teams and managers. We will continue to provide regular updates on our website and we will point you to the daily provincial guidance.

We continue to follow all directives of the Provincial Medical Health Officer. These directives include social distancing, staying home, adhering to all travel restrictions, adjusting services for everyone’s safety and wellbeing, restricting visitors to our group homes and using telephone and online technology to stay close and ensure support at this time. Where direct help is required, we are ensuring that it is safe to meet and protocols are being followed.

  1. Which services are still being supported?

Residential Services: All of the Communitas group homes and staffed specialized 24/7 residential services continue to support the residents who live there. These homes are closed to visitors and access to community has been restricted to limit risks. Staff are providing continuity of care for your loved ones.

Day Services:

  • Group Activities: All group activities have been suspended and staff have been redeployed to provide virtual support through phone calls and skype/zoom virtual meetings.  Daily check-ins ensure that every person we serve is safe, healthy and thriving. Where we are unable to connect and confirm that a person is well and safe, we are reaching out directly.
  • One-to-One: A small number of individuals are still being supported through pre-arranged telephone calls and support in open spaces. When a person does need face-to-face support, universal and pandemic precautions are in place.

Contracted Services: Managers and coordinators are in contact with their contractors on a regular basis.  Coordinators are not visiting in-person with contractors or individuals. Contractors are encouraged to contact their coordinators immediately with any questions or challenges they are facing.

Vocational Services: All training and/or group meetings have been postponed. Vocational counselors continue to support individuals via phone calls and virtual meetings. Social enterprises have reduced services in keeping with health and safety protocols. As such, limited shredding and recycling services are available. Walk-in shredding services are not available at this time.

  1. Where do I find information regarding benefits for persons with disabilities?

The Ministry of Social Development and Poverty Reduction have announced additional benefits for persons with disabilities. You can get additional information on this website or call 1-866-866-0800 for assistance.

We are still here for you!!

Our staff members and leadership team are committed to your safety and wellbeing through this difficult time. We are also praying that in the midst of this unprecedented crisis, we would find peace in the storm and an abundance of grace. In the name of Jesus Christ, together, we continue to create places of belonging, growth and contribution…for people of ALL abilities.